Grievance redressal

Draft for review. This page is a working draft effective 12 October 2026. The final text is reviewed by the company's legal counsel; the version and date at the top change when it is published.

How to reach us

From the order page ("Report a problem"), from the Help page, or by email to support@globalbaniya.com.

Grievance officer

[Name to be appointed]
[email]
BNQ InTech (OPC) Pvt. Ltd., [registered address], Pune, Maharashtra.

Acknowledgement within 48 hours; resolution within 15 days, as the Consumer Protection (E-Commerce) Rules, 2020 and the IT Rules, 2021 require.